Selling my "Defective" Vehicle

DGS49

Diamond Member
Joined
Apr 12, 2012
Messages
18,309
Reaction score
18,232
Points
2,415
Location
Pittsburgh
I have a wonderful vehicle that all knowledgeable people hate. It is a 2019 Dodge Journey GT, with basically every option they made on that car. Details unimportant. And it's a "looker," with relatively low miles - less than 50k. In perfect shape, inside and out, with one exception...

The big, "magic" touch screen in the center of the dashboard is cracked and inoperative. You still see all the graphics, including the backup camera, but the touch controls do not work.

Just about everything that is done with the screen can be done manually, from changing radio stations, to climate controls, but there are a few exceptions that you cannot control. Most irritating, when the car is outside and the temperature is below 40F, the seat heater and steering wheel heater go on automatically, and they stay on for 45 minutes. There is no way to turn them off. I find that VERY bothersome; fortunately with Summer coming on it will not be an issue for a while.

When my immediate male descendant broke the thing, he said, "no sweat." "A new screen is a couple hundred dollars, and I'll pay to fix it."

If only...

The new screen is THREE THOUSAND DOLLARS, and it is about another thousand to have it replaced. Four grand.

I later got in touch with the Mopar folks and they told me that because I am "special" they would sell me the screen for two thousand. But I didn't bite.

Now, here is the question. When I go to sell the beast, is it worth three thousand to get it replaced, as opposed to having to explain to any prospective buyer about the way to make things work, so "it's no big deal."

Or I could sell it to Carvana and just not mention it? Nah.

Just picking numbers out of thin air, say it's worth 15 grand in perfect shape. How much is it worth with the cracked screen? More than $12k?

Opinions?
 
I have a wonderful vehicle that all knowledgeable people hate. It is a 2019 Dodge Journey GT, with basically every option they made on that car. Details unimportant. And it's a "looker," with relatively low miles - less than 50k. In perfect shape, inside and out, with one exception...

The big, "magic" touch screen in the center of the dashboard is cracked and inoperative. You still see all the graphics, including the backup camera, but the touch controls do not work.

Just about everything that is done with the screen can be done manually, from changing radio stations, to climate controls, but there are a few exceptions that you cannot control. Most irritating, when the car is outside and the temperature is below 40F, the seat heater and steering wheel heater go on automatically, and they stay on for 45 minutes. There is no way to turn them off. I find that VERY bothersome; fortunately with Summer coming on it will not be an issue for a while.

When my immediate male descendant broke the thing, he said, "no sweat." "A new screen is a couple hundred dollars, and I'll pay to fix it."

If only...

The new screen is THREE THOUSAND DOLLARS, and it is about another thousand to have it replaced. Four grand.

I later got in touch with the Mopar folks and they told me that because I am "special" they would sell me the screen for two thousand. But I didn't bite.

Now, here is the question. When I go to sell the beast, is it worth three thousand to get it replaced, as opposed to having to explain to any prospective buyer about the way to make things work, so "it's no big deal."

Or I could sell it to Carvana and just not mention it? Nah.

Just picking numbers out of thin air, say it's worth 15 grand in perfect shape. How much is it worth with the cracked screen? More than $12k?

Opinions?
Donate it.
 
I have a wonderful vehicle that all knowledgeable people hate. It is a 2019 Dodge Journey GT, with basically every option they made on that car. Details unimportant. And it's a "looker," with relatively low miles - less than 50k. In perfect shape, inside and out, with one exception...

The big, "magic" touch screen in the center of the dashboard is cracked and inoperative. You still see all the graphics, including the backup camera, but the touch controls do not work.

Just about everything that is done with the screen can be done manually, from changing radio stations, to climate controls, but there are a few exceptions that you cannot control. Most irritating, when the car is outside and the temperature is below 40F, the seat heater and steering wheel heater go on automatically, and they stay on for 45 minutes. There is no way to turn them off. I find that VERY bothersome; fortunately with Summer coming on it will not be an issue for a while.

When my immediate male descendant broke the thing, he said, "no sweat." "A new screen is a couple hundred dollars, and I'll pay to fix it."

If only...

The new screen is THREE THOUSAND DOLLARS, and it is about another thousand to have it replaced. Four grand.

I later got in touch with the Mopar folks and they told me that because I am "special" they would sell me the screen for two thousand. But I didn't bite.

Now, here is the question. When I go to sell the beast, is it worth three thousand to get it replaced, as opposed to having to explain to any prospective buyer about the way to make things work, so "it's no big deal."

Or I could sell it to Carvana and just not mention it? Nah.

Just picking numbers out of thin air, say it's worth 15 grand in perfect shape. How much is it worth with the cracked screen? More than $12k?

Opinions?
I had the option of getting one of those screens on my Ridgeline when I bought it.

I figured it would go on the frits eventually, so I just got a standard multi-CD player with a great surround sound with a subwoofer.
 
I have a wonderful vehicle that all knowledgeable people hate. It is a 2019 Dodge Journey GT, with basically every option they made on that car. Details unimportant. And it's a "looker," with relatively low miles - less than 50k. In perfect shape, inside and out, with one exception...

The big, "magic" touch screen in the center of the dashboard is cracked and inoperative. You still see all the graphics, including the backup camera, but the touch controls do not work.

Just about everything that is done with the screen can be done manually, from changing radio stations, to climate controls, but there are a few exceptions that you cannot control. Most irritating, when the car is outside and the temperature is below 40F, the seat heater and steering wheel heater go on automatically, and they stay on for 45 minutes. There is no way to turn them off. I find that VERY bothersome; fortunately with Summer coming on it will not be an issue for a while.

When my immediate male descendant broke the thing, he said, "no sweat." "A new screen is a couple hundred dollars, and I'll pay to fix it."

If only...

The new screen is THREE THOUSAND DOLLARS, and it is about another thousand to have it replaced. Four grand.

I later got in touch with the Mopar folks and they told me that because I am "special" they would sell me the screen for two thousand. But I didn't bite.

Now, here is the question. When I go to sell the beast, is it worth three thousand to get it replaced, as opposed to having to explain to any prospective buyer about the way to make things work, so "it's no big deal."

Or I could sell it to Carvana and just not mention it? Nah.

Just picking numbers out of thin air, say it's worth 15 grand in perfect shape. How much is it worth with the cracked screen? More than $12k?

Opinions?
Most people today would take one look at that screen and walk,,, people buy cars for the technology that's in them... if you can still get that deal I would go for it and mark up the price...
 
the dealership service centers won't even touch a car for less than $1000
 
I bet that that is a major pain to replace
I don't own one, but I have a friend who does. He had a cracked screen. It took about 45 minutes......
The listing I linked to has all the components , about 900. The screen only is available on eBay as well for less than 200.
Really it's just removing a few trim pieces and unscrewing and unplugging the old, plugging in and screwing in the new.
Anything the deAler will charge 2000 for is typically about two hundred to do it yourself.
 
(1) It is not a NAV screen. It is a multi-functional touch screen.
(2) This dealer (Shorkey Dodge [etc]) has actually treated me very well on a few prior visits.
(3) Thanks for the suggestions, I will pursue them. I'm not inclined to do this myself - I would fuck it up royally - but I have some people I can check with.

IMG_1787.webp
 
Back
Top Bottom