Ravi
Diamond Member
- Feb 27, 2008
- 90,899
- 14,008
Many restaurants split tips with the kitchen staff.She did tell the customers that the kitchen was backed up.It does, but the waitress depends on tips to survive and can't control kitchen help, nor does she make management decisions.If I waited an hour for my food after ordering I doubt I'd leave a tip either. Sounds like the establishment needs to address wait times
A tip isn't about the restaurant, it's about the waitress.
Sorry, she's part of the business. If the kitchen was backed up she should have conveyed that to the customers, if it wasn't she should have found out why the order was taking so long. I'd never wait for an hour after ordering and probably would have left
"they remained satisfied with filled drinks and proper notice that the kitchen was a bit busier than normal. "
I may have paid my bar tab and left as well, but I wouldn't blame the waitress for things she can't control.