MikeK
Gold Member
I am guilty of going off half-cocked in my recent complaints against Amazon and I'd like to clear that up.
I bought an item from Amazon which turned out to be defective. When I attempted to resolve the issue with Amazon my lack of computer skills (and my frustration at the time) repeatedly led me to the wrong place to report the problem I was having. The screen I went to made it seem (to me) that my only recourse was to lug a big, heavy box to a Post Office and pay a hefty fee to return the item.
If I'd gone to the right place, which I was later steered to by my grand-daughter (who will never let me forget it), I would have found that Amazon has provided a generously convenient means of resolving the problem. Simply stated, UPS picked up the item this morning and I will be receiving a refund.
I am guilty of being a cranky old fart and jumping the gun. I am contrite and I apologize for the false impression I conveyed.
Amazon is First Class.
I bought an item from Amazon which turned out to be defective. When I attempted to resolve the issue with Amazon my lack of computer skills (and my frustration at the time) repeatedly led me to the wrong place to report the problem I was having. The screen I went to made it seem (to me) that my only recourse was to lug a big, heavy box to a Post Office and pay a hefty fee to return the item.
If I'd gone to the right place, which I was later steered to by my grand-daughter (who will never let me forget it), I would have found that Amazon has provided a generously convenient means of resolving the problem. Simply stated, UPS picked up the item this morning and I will be receiving a refund.
I am guilty of being a cranky old fart and jumping the gun. I am contrite and I apologize for the false impression I conveyed.
Amazon is First Class.