Lakhota
Diamond Member
The return of two $30 pairs of gloves will not impress Linda Bean or move the needle at L.L. Bean, but it makes a big difference to me.
Dear L.L. Bean,
When I lost my favorite pair of L.L. Bean rag wool gloves last week, I immediately purchased a replacement pair online. Chronically prone to losing my gloves, I even bought an extra pair.
I’d like to explain why I canceled that order.
I’ve been a customer of Bean’s for nearly 40 years—since the days when the clothes in your catalog were modeled by staff members in the office parking lot in Freeport, Maine.
I even worked as a technology consultant to L.L. Bean in the 1990s when the catalog was integrating its first workflow software. I was told all about “Beanness”—the company’s expression of its unique culture and its guiding philosophy—and was taken on a tour of your fulfillment center. I still have the Swiss Army knife I purchased from the outlet store afterward.
I’ve played chamber music at summer festivals hosted by the University of Maine at Orono and by the Maine Maritime Academy in Castine, where I fell in love with the state’s rocky coastline; since then, I’ve always been happy to support Maine-based businesses. I’ve spent thousands of dollars on Bean merchandise over the years.
And I’ve always been willing to look the other way when Bean family members spouted lies, supported right-wing candidates whose beliefs were antithetical to my own, and endorsed right-wing causes that directly threatened me, my family, and my friends.
But this time things have gone too far.
More: Why I Canceled My Order From L.L. Bean: The Toxic Tweets Of Donald Trump
You should read the rest of the OP link. It is delicious. Thank you Andrew Miller. I usually spend a few hundred with L.L. Bean each year - but no more.