Maybe no room up there in first class or nothing available at that time to heat up a meal? and nobody willing to give up their seats to the family? It isn't their job to do that. It was the mothers job. Plus, the mom said she could become violent.I grew up with autism, and I admit I'm divided on this issue. I can see why the airline would remove the child, but it never should have come to that. Why couldn't the airline provide a child with autism a first class meal? Not for the sake of the other passengers, but for the sake of not being another heartless corporation.
For everyone in this thread.........If you were captain of that flight....what would YOU have done? For myself, I would have done what the captain did. If I were United, I would give a full refund, and make sure another flight was available that COULD accomodate the family where they could control the girl IF she became violent or wanted a hot meal or whatever. But I would have put her off the plane any way you look at it.