MikeK
Gold Member
- Jun 11, 2010
- 15,930
- 2,495
Which means exactly nothing when it comes to Federal and State laws.A Cessna couldn't have done the job? Paying customers are, always right.The flight wasn't overbooked. The four passengers needed to be deplaned when, apparently, a flight crew needed to be moved to SDF. It's simple math: Better to inconvenience 4 passengers rather than inconveniencing up to 75 passengers the next morning.There should be no limits on compensation. They overbook for the bottom line.
United's original response was...We followed the rules and the guy did not accept our request...even though we asked real nice
As of yesterday, their CEO is groveling, throwing money around and claiming the customer is always right