What kind of idiot employer would keep those two knuckleheads working for them? Forget about the politics and issues, employees that work in sales are supposed to have people skills. Those two can't do anything but hurt business. All they had to do was say "Sorry mam, I will make sure your complaint is heard by the boss".I'm sorry for the families of the two unemployed slobs.unfortunately Rod that store no longer deserves any plug of any kind because the owner sided with that triggered snowflake and fired the 2 employees.Looks like that store got a lot of free advertising, what a deal.