One Tuesday each week, I drive a Courtesy Bus for "seniors," most of whom are younger than me. We (my wife and I) usually have about a dozen riders and I take them to doctor appointments, shopping, hair appointments, and whatnot, then bring them back home.
The rides are free (donations cheerfully accepted), and the deal is, if they want a ride NEXT week, they call the "coordinator" and schedule it, and the coordinator calls them the day before the trip to confirm. We don't really deal well with unplanned travel.
So last week, the office was closed Thursday and Friday, and also on Monday. The schedule for Tuesday was emailed to us on Wednesday last week.
So we drove around on Tuesday, and about half of the riders were either not home, or not able to travel on the bus. Those who did ride with us complained that nobody called to confirm on Monday, as is the usual practice. That was apparently why the others were not riding.
So we called the coordinator and asked her why she hadn't called anyone to confirm their rides for Tuesday. This coordinator is a FULL TIME employee, who does about four hours of actual work a week. Maybe 8.
Her response was, "Do you expect me to call them ON MY DAY OFF?????"
"Well, you told them you would call to confirm, the day before their scheduled rides."
She repeats, "Do you expect me to call them ON MY DAY OFF???" Then she hangs up.
I have no way of knowing how the coordinator spent her Monday, but I suspect there was probably a five minute period when she could have made those calls. My wife (my dispatcher) wants to call her boss and complain, but I have restrained her.
I am actually dumbfounded at the coordinator's attitude. WT everlovin' F?
The rides are free (donations cheerfully accepted), and the deal is, if they want a ride NEXT week, they call the "coordinator" and schedule it, and the coordinator calls them the day before the trip to confirm. We don't really deal well with unplanned travel.
So last week, the office was closed Thursday and Friday, and also on Monday. The schedule for Tuesday was emailed to us on Wednesday last week.
So we drove around on Tuesday, and about half of the riders were either not home, or not able to travel on the bus. Those who did ride with us complained that nobody called to confirm on Monday, as is the usual practice. That was apparently why the others were not riding.
So we called the coordinator and asked her why she hadn't called anyone to confirm their rides for Tuesday. This coordinator is a FULL TIME employee, who does about four hours of actual work a week. Maybe 8.
Her response was, "Do you expect me to call them ON MY DAY OFF?????"
"Well, you told them you would call to confirm, the day before their scheduled rides."
She repeats, "Do you expect me to call them ON MY DAY OFF???" Then she hangs up.
I have no way of knowing how the coordinator spent her Monday, but I suspect there was probably a five minute period when she could have made those calls. My wife (my dispatcher) wants to call her boss and complain, but I have restrained her.
I am actually dumbfounded at the coordinator's attitude. WT everlovin' F?