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We have been dealing with the mishmash of telephone systems trying to get to a person who could answer our questions or get us a product or provide the information we need dealing with Hombre's hip replacement. Some of them I really have to practice anger management and patience skills. You dread even beginning the process of first negotiating the robo answering system who rarely puts you with anybody with a clue and then its all the transfers to other clueless people and you might finally get to somebody who can actually help.First character is a 1, and all that indicates is it was built in America, and manufactured by "United States Chevrolet Trucks." However, certain trucks are built at certain plants, and the HD trucks are all built in Flint, MI, so it's not far away. If I knew they'd allow it, I'd rent a trailer and go pick it up myself. I'm pretty sick of waiting.
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Having said that, I can't imagine what it would be like calling General Motors trying to find out how you can go get your truck.