saveliberty
Diamond Member
- Oct 12, 2009
- 58,705
- 10,768
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I agree with Ringel, you are helping the store and employees by resolving the issue.
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I'd be on the phone to the store manage, regional manager and contacting Lowes headquarters. Yup someone at that store is screwing up big time and management needs to fix the problem, with you the customer and internally at the point of failure.Update on the continuing saga of the new refrigerator. After Hombre went down there at the crack of dawn and confirmed that they had sold the refrigerator we bought to somebody else, they agreed he could pick out another of his choosing among the sale refrigerators. He chose a nice LG side by side--called me to describe all the features as I checked it out on line--and we agreed that is what we wanted. So they cancelled the original order, wrote up a ticket for the LG, he bought a 3-year-service contract that takes over when the warranty runs out, and they assured him it would be delivered within hours. Noon came. Two pm. Four pm. Several calls to Lowe's with assurances the fridge was on the truck and would be delivered.
Meanwhile the PNM folks were here at 2:30 to pick up the old refrigerator so all our cold stuff was sitting warming on the counter all that time.
Lowes shows up around 7:30 with what looked like our refrigerator. They set it up, got Hombre to sign off on the delivery, and left.
As I was loading the stuff into the fridge I saw immediately that it was not an LG. It was a GE. They sent us the wrong refrigerator.
I'd be on the phone to the store manage, regional manager and contacting Lowes headquarters. Yup someone at that store is screwing up big time and management needs to fix the problem, with you the customer and internally at the point of failure.Update on the continuing saga of the new refrigerator. After Hombre went down there at the crack of dawn and confirmed that they had sold the refrigerator we bought to somebody else, they agreed he could pick out another of his choosing among the sale refrigerators. He chose a nice LG side by side--called me to describe all the features as I checked it out on line--and we agreed that is what we wanted. So they cancelled the original order, wrote up a ticket for the LG, he bought a 3-year-service contract that takes over when the warranty runs out, and they assured him it would be delivered within hours. Noon came. Two pm. Four pm. Several calls to Lowe's with assurances the fridge was on the truck and would be delivered.
Meanwhile the PNM folks were here at 2:30 to pick up the old refrigerator so all our cold stuff was sitting warming on the counter all that time.
Lowes shows up around 7:30 with what looked like our refrigerator. They set it up, got Hombre to sign off on the delivery, and left.
As I was loading the stuff into the fridge I saw immediately that it was not an LG. It was a GE. They sent us the wrong refrigerator.
Well after researching everything yet again last night, the refrigerator they delivered is a somewhat superior model to the one we actually bought. So we decided to keep it. But Hombre will be at Lowe's first thing in the morning to ensure that our service contract is for the refrigerator they sent us instead of the one we bought. And yes, after this long unfunny comedy of errors, we are finally beginning to regain our perspective and look at it all more objectively. We'll make sure that somebody knows what we've been through but will give them props for at least attempting to correct the errors. It is the only bad experience we have ever had with Lowe's--all previous major purchases went off without a hitch and their contractors were great.
It does remind me of those times when I screwed up on the job in the past. And if I was going to make a mistake, I would make it and then the next one etc. with the same person until I had that person convinced I was a complete idiot.
I'd be on the phone to the store manage, regional manager and contacting Lowes headquarters. Yup someone at that store is screwing up big time and management needs to fix the problem, with you the customer and internally at the point of failure.Update on the continuing saga of the new refrigerator. After Hombre went down there at the crack of dawn and confirmed that they had sold the refrigerator we bought to somebody else, they agreed he could pick out another of his choosing among the sale refrigerators. He chose a nice LG side by side--called me to describe all the features as I checked it out on line--and we agreed that is what we wanted. So they cancelled the original order, wrote up a ticket for the LG, he bought a 3-year-service contract that takes over when the warranty runs out, and they assured him it would be delivered within hours. Noon came. Two pm. Four pm. Several calls to Lowe's with assurances the fridge was on the truck and would be delivered.
Meanwhile the PNM folks were here at 2:30 to pick up the old refrigerator so all our cold stuff was sitting warming on the counter all that time.
Lowes shows up around 7:30 with what looked like our refrigerator. They set it up, got Hombre to sign off on the delivery, and left.
As I was loading the stuff into the fridge I saw immediately that it was not an LG. It was a GE. They sent us the wrong refrigerator.
Well after researching everything yet again last night, the refrigerator they delivered is a somewhat superior model to the one we actually bought. So we decided to keep it. But Hombre will be at Lowe's first thing in the morning to ensure that our service contract is for the refrigerator they sent us instead of the one we bought. And yes, after this long unfunny comedy of errors, we are finally beginning to regain our perspective and look at it all more objectively. We'll make sure that somebody knows what we've been through but will give them props for at least attempting to correct the errors. It is the only bad experience we have ever had with Lowe's--all previous major purchases went off without a hitch and their contractors were great.
It does remind me of those times when I screwed up on the job in the past. And if I was going to make a mistake, I would make it and then the next one etc. with the same person until I had that person convinced I was a complete idiot.
Remember Foxfyre things always happen for a reason.
Wonder who received the LG by mistake? Lowe's probably made two errors in deliveries. The problem is, they don't have salespeople. A salesperson would want to make sure their customer was taken care of from start to finish.
I'd be on the phone to the store manage, regional manager and contacting Lowes headquarters. Yup someone at that store is screwing up big time and management needs to fix the problem, with you the customer and internally at the point of failure.Update on the continuing saga of the new refrigerator. After Hombre went down there at the crack of dawn and confirmed that they had sold the refrigerator we bought to somebody else, they agreed he could pick out another of his choosing among the sale refrigerators. He chose a nice LG side by side--called me to describe all the features as I checked it out on line--and we agreed that is what we wanted. So they cancelled the original order, wrote up a ticket for the LG, he bought a 3-year-service contract that takes over when the warranty runs out, and they assured him it would be delivered within hours. Noon came. Two pm. Four pm. Several calls to Lowe's with assurances the fridge was on the truck and would be delivered.
Meanwhile the PNM folks were here at 2:30 to pick up the old refrigerator so all our cold stuff was sitting warming on the counter all that time.
Lowes shows up around 7:30 with what looked like our refrigerator. They set it up, got Hombre to sign off on the delivery, and left.
As I was loading the stuff into the fridge I saw immediately that it was not an LG. It was a GE. They sent us the wrong refrigerator.
Well after researching everything yet again last night, the refrigerator they delivered is a somewhat superior model to the one we actually bought. So we decided to keep it. But Hombre will be at Lowe's first thing in the morning to ensure that our service contract is for the refrigerator they sent us instead of the one we bought. And yes, after this long unfunny comedy of errors, we are finally beginning to regain our perspective and look at it all more objectively. We'll make sure that somebody knows what we've been through but will give them props for at least attempting to correct the errors. It is the only bad experience we have ever had with Lowe's--all previous major purchases went off without a hitch and their contractors were great.
It does remind me of those times when I screwed up on the job in the past. And if I was going to make a mistake, I would make it and then the next one etc. with the same person until I had that person convinced I was a complete idiot.
Remember Foxfyre things always happen for a reason.
But you will agree that sometimes the reason is that somebody was a complete idiot?
I'd be on the phone to the store manage, regional manager and contacting Lowes headquarters. Yup someone at that store is screwing up big time and management needs to fix the problem, with you the customer and internally at the point of failure.Update on the continuing saga of the new refrigerator. After Hombre went down there at the crack of dawn and confirmed that they had sold the refrigerator we bought to somebody else, they agreed he could pick out another of his choosing among the sale refrigerators. He chose a nice LG side by side--called me to describe all the features as I checked it out on line--and we agreed that is what we wanted. So they cancelled the original order, wrote up a ticket for the LG, he bought a 3-year-service contract that takes over when the warranty runs out, and they assured him it would be delivered within hours. Noon came. Two pm. Four pm. Several calls to Lowe's with assurances the fridge was on the truck and would be delivered.
Meanwhile the PNM folks were here at 2:30 to pick up the old refrigerator so all our cold stuff was sitting warming on the counter all that time.
Lowes shows up around 7:30 with what looked like our refrigerator. They set it up, got Hombre to sign off on the delivery, and left.
As I was loading the stuff into the fridge I saw immediately that it was not an LG. It was a GE. They sent us the wrong refrigerator.
Well after researching everything yet again last night, the refrigerator they delivered is a somewhat superior model to the one we actually bought. So we decided to keep it. But Hombre will be at Lowe's first thing in the morning to ensure that our service contract is for the refrigerator they sent us instead of the one we bought. And yes, after this long unfunny comedy of errors, we are finally beginning to regain our perspective and look at it all more objectively. We'll make sure that somebody knows what we've been through but will give them props for at least attempting to correct the errors. It is the only bad experience we have ever had with Lowe's--all previous major purchases went off without a hitch and their contractors were great.
It does remind me of those times when I screwed up on the job in the past. And if I was going to make a mistake, I would make it and then the next one etc. with the same person until I had that person convinced I was a complete idiot.
Remember Foxfyre things always happen for a reason.
But you will agree that sometimes the reason is that somebody was a complete idiot?
Yep I totally agree, but you got a better refrigerator out of it. Could have been that the one you wanted might have been a lemon - no way of knowing that now, but maybe down the road a ways you will know.
I always cut my juices in half, i.e. I add twice the water they say to add or if it's bottled juice I pour half in another container and add water to both containers till they're full, mostly because of the amount of sugars in the juices but also because of the acidity of citrus juices. Got that from a cellular biologist who also was a nutritionist.Oh- I have been so busy lately I forgot to tell everyone about my fiber optic exam and CAT scan last week.
Doc said that there is no real damage and that they could not find anything wrong as to why I threw up stomach acid. He said my stomach valve was fine and that I did not have a hiatal hernia. That was great news.
He said that since it has not happened since then it might have been because of my bad head cold, but not likely and he said to stop drinking grapefruit juice every day and to drink it maybe 2 times a week. He said that drinking too much citrus and meds are usually the cause of acid reflux
They said if it does happen again to come in and they would prescribe anti reflux medication.
I hope it never happens ever again.
I can attest to the harm citrus juices will do. I once advised a Vietnamese Infantry Battalion in the Delta. I would eat chickens and pigs but I drew the line at snakes, lizards and monkeys. Pineapples were plentiful and I would eat a lot of them. It didn't help that I had to take a daily malaria pill named Dapsone and one day I got a scratch on my nose that got infected. My nose swelled up so big I couldn't see past it. After 4 or 5 days of suffering I had to call for a replacement and had myself evacuated to the hospital. Alas, no purple heart for that.I always cut my juices in half, i.e. I add twice the water they say to add or if it's bottled juice I pour half in another container and add water to both containers till they're full, mostly because of the amount of sugars in the juices but also because of the acidity of citrus juices. Got that from a cellular biologist who also was a nutritionist.Oh- I have been so busy lately I forgot to tell everyone about my fiber optic exam and CAT scan last week.
Doc said that there is no real damage and that they could not find anything wrong as to why I threw up stomach acid. He said my stomach valve was fine and that I did not have a hiatal hernia. That was great news.
He said that since it has not happened since then it might have been because of my bad head cold, but not likely and he said to stop drinking grapefruit juice every day and to drink it maybe 2 times a week. He said that drinking too much citrus and meds are usually the cause of acid reflux
They said if it does happen again to come in and they would prescribe anti reflux medication.
I hope it never happens ever again.
Oh- I have been so busy lately I forgot to tell everyone about my fiber optic exam and CAT scan last week.
Doc said that there is no real damage and that they could not find anything wrong as to why I threw up stomach acid. He said my stomach valve was fine and that I did not have a hiatal hernia. That was great news.
He said that since it has not happened since then it might have been because of my bad head cold, but not likely and he said to stop drinking grapefruit juice every day and to drink it maybe 2 times a week. He said that drinking too much citrus and meds are usually the cause of acid reflux
They said if it does happen again to come in and they would prescribe anti reflux medication.
I hope it never happens ever again.
Finally caught up again! Praying for the new additions to the vigil. Hubby and I can be removed now. Thank you all for the support. He's passed the 30 day mark and seems strong. We've been geeking out over a new game he found, Arche Age, which is a lot of fun. I didn't even get dressed today, unless you count changing into a fresh set of PJs, so it was a great day!