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- Oct 10, 2009
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Wal-Mart, Xerox blame each other for Louisiana shopping gone wild.
"Xerox corporate spokesman Bill McKee provided a written company statement saying that Xerox has a "documented process for retailers like Wal-Mart to follow in response to EBT outages."
Louisiana officials said they had no intention of being left holding the bag. "The outage was the result of failures by our contractor, Xerox," said Trey Williams, a spokesman for the Louisiana Department of Children and Family Services.
He said emergency procedures in place with Xerox allow retailers to call a phone number and receive authorization for purchases any time the EBT system is down. "Some retailers chose not to follow the process," he said. "Those businesses are only being reimbursed for the (maximum) amounts on individual cards," he said.
Williams said that amounts transacted above the cards' available balances were returned to Wal-Mart marked "as insufficient funds.""
I don't see anything stopping Walmart from processing the "insufficient funds" against the EBT cards accounts again in 15 days when the government deposits money into all of them. It's just like sending a bounced check back through the bank.
"Xerox corporate spokesman Bill McKee provided a written company statement saying that Xerox has a "documented process for retailers like Wal-Mart to follow in response to EBT outages."
Louisiana officials said they had no intention of being left holding the bag. "The outage was the result of failures by our contractor, Xerox," said Trey Williams, a spokesman for the Louisiana Department of Children and Family Services.
He said emergency procedures in place with Xerox allow retailers to call a phone number and receive authorization for purchases any time the EBT system is down. "Some retailers chose not to follow the process," he said. "Those businesses are only being reimbursed for the (maximum) amounts on individual cards," he said.
Williams said that amounts transacted above the cards' available balances were returned to Wal-Mart marked "as insufficient funds.""
I don't see anything stopping Walmart from processing the "insufficient funds" against the EBT cards accounts again in 15 days when the government deposits money into all of them. It's just like sending a bounced check back through the bank.
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