Sonny Clark
Diamond Member
- Banned
- #1
Have you ever tried calling a state agency, your cable and internet provider, your doctor's office, the IRS, your county court house, and others that people might need questions answered or information? What is your usual wait time before you get to speak with someone? Do you hold the phone to your ear and hear elevator music for what seems like an hour or longer before you get to speak to someone? Do you hear the same recording over and over while you wait for someone to answer your call?
One would think that with all the unemployed people, that these places of business would hire enough folks to answer calls. I think automation is great for some applications, but certainly not for answering a phone call. To me, it's very impolite and discourteous to have automated phone answering machines at any business, especially a government service. In addition, a lot of times, when you do get someone on the other end of the call, they aren't the ones that can help you, and they then transfer the call to another department, which means another long wait listening to creepy elevator music and repeated recorded messages.
What happened to friendly, courteous, and polite customer service in this country? And, why are so many businesses having their call centers in foreign countries? Have you gotten someone on the other end of the call and couldn't understand a word they said? Ever called Microsoft call center seeking help with a computer problem? If so, could you understand the person on the other end of the call?
It's very frustrating to make an important call, wait a long time before you get to speak to someone, then not being able to understand a word they say. Or, wait a long time, then when someone does answer the call, they aren't the one to help you, and transfer you to someone else, which mean another long wait listening to recorded messages and elevator music.
Damn it, hire some of these folks that are unemployed and looking for work.
One would think that with all the unemployed people, that these places of business would hire enough folks to answer calls. I think automation is great for some applications, but certainly not for answering a phone call. To me, it's very impolite and discourteous to have automated phone answering machines at any business, especially a government service. In addition, a lot of times, when you do get someone on the other end of the call, they aren't the ones that can help you, and they then transfer the call to another department, which means another long wait listening to creepy elevator music and repeated recorded messages.
What happened to friendly, courteous, and polite customer service in this country? And, why are so many businesses having their call centers in foreign countries? Have you gotten someone on the other end of the call and couldn't understand a word they said? Ever called Microsoft call center seeking help with a computer problem? If so, could you understand the person on the other end of the call?
It's very frustrating to make an important call, wait a long time before you get to speak to someone, then not being able to understand a word they say. Or, wait a long time, then when someone does answer the call, they aren't the one to help you, and transfer you to someone else, which mean another long wait listening to recorded messages and elevator music.
Damn it, hire some of these folks that are unemployed and looking for work.